Policies

Shipping Policy

All of our items are made to order. This means as soon as you order, we get to work producing your item!

Please allow 5-7 business days to receive a tracking number.

Depending on your location, shipping time is quoted by the mail carrier as 4-12 business days.

Refund Policy

Because our items are made to order at the time the order is placed, certain conditions apply.

1. If you have issues or problems with your item, you must contact us via email within 72 hour of the item being delivered to the address you provided at checkout.
2. Returns are accepted only if the item arrives damaged(printed aesthetic or damaged item.)
3. For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom made to order. We do not have inventory on hand and produce your item only when you place the order, therefore there is no item to be exchanged.
4. After contacting us, we will walk you through the steps to return the item to us.
5. If you have any questions, please email us at info@beachglassgifts.net